Why isn’t my browser allowing me to play video?

We wanted to inform you of an upcoming update to popular desktop web browsers that we anticipate will impact video playback across Live and catch-up, alike as of December 6, 2022.  Google’s Chrome, Microsoft’s Edge and Opera browsers are prominent examples. We want you to have the best viewing experience on 9Now. To ensure access to all of 9Now’s great content, try updating your browser to the latest version with the direction below.

How To Update Your Browser

Update Google Chrome

On your computer, open Chrome.

  1. At the top right, click More. 
  2. Click Help.
  3. Hover over About Google Chrome.
  4. Click Update Google Chrome. (Important: If you can't find this button, you're on the latest version.)
  5. Click Relaunch.

You’re now running the latest version of Google Chrome.

Update Microsoft Edge

On your computer, open Edge.

1. At the top right, click Settings and more.

2. Scroll down and hover over Help and Feedback.

3. Click About Microsoft Edge.

If the About page shows an update is available, click Select Download and install.
Once the update is downloaded, restart Edge. You’re now running the latest version of Microsoft Edge. 

Update Opera

On your computer, open the Opera menu.

  1. Select Update & Recovery.
  2. Select the Check for Update button.
  3. After the update downloads, select Update.

If no update was available, or if updating Opera did not solve the problem, try updating your WidevineCdm plug-in.

  1. Type opera://components into the Opera address bar, then press Enter.
  2. Find the Widevine Content Decryption Module and select Check for update.
  3. Once the status reads Component updated, You’re now running the latest version of Opera.

Will I lose any work after updating my browser?

Updating your browser will generally require restarting your device, so save your work before you start the update.

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