Why doesn't my Chromecast work?

If you're having issues playing 9Now on your Chromecast device we would recommend the following troubleshooting advice:

 

Reset your modem

Turn your modem off and disconnect from power. Wait approx 1 minute before reconnecting and power turning it back on.

After you turn on your modem please wait an additional minute before trying to connect your Chromecast again.

Check your network operates at 2.4GHz

There are two frequency bands over which WiFi networks operate: 2.4GHz and 5GHz. Chromecasts works best on 2.4GHz. Please double check that your setting says 2.4GHz. To do this please follow the steps below:

1. Go in to your router settings (instructions are usually on the bottom of your router) and check the frequency it’s operating on. 

2. Open the Google Home app Google Home app.

3. Tap on your deviceand thenSettings . Next to Wi-Fi tap Forgetand thenForget Network.

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4. Follow the setup steps to set up your device on a new network.

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5. Select 2.4GHz for your Chromecast.

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Perform a factory data reset

This depends on your Chromecast device. Please click here for steps.

iOS 14

If you're an iPhone or iPad user that has updated to iOS 14, you will need to select 'OK' to a new iOS system notification to allow us to connect to your Chromecast via your local network.  

Please see an example below:

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If you accidentally selected 'Don't allow' and want to connect to Chromecast you will need to delete and then re-install the 9Now app on your device. Then you will have to select 'OK' when you see the system notification. 

Further help needed

If none of the above advice has resolved your issue please fill out our contact us form with a screenshot of your Chromecast device settings and a description of your issue.

 

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