How do I reset my password?

To reset your password please follow the below steps:

Laptop/ Computer:

1. Click on this link and input your email address.

2. Where it says 'Password' underneath please click on the link that says you 'Forgot your password?'.

3. Then click on the button that says 'Send Reset Link'.

4. You'll get a message that says to 'Check your inbox...'

5. The email will have a blue button saying 'Reset Password', please click on it. This will take you to the reset password page. Please make your password 8 characters or numbers that is easy for you to remember.

Mobile/ Tablets:

1. Open the 9Now app on your device and tap on the menu bar (the three horizontal lines). Select 'Log in' and enter your email address.

2. Where it says 'Password' underneath please click on the link that says you 'Forgot your password?'.

3. Then click on the button that says 'Send Reset Link'.

4. You'll get a message that says to 'Check your inbox...'

5. The email will have a blue button saying 'Reset Password', please click on it. This will take you to the reset password page. Please make your password 8 characters or numbers that is easy for you to remember.

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