If you haven't completed your 9Now profile you will be asked to complete it. A banner will appear at the top of the homepage. When you see it please tap on 'Edit Profile':
A message will also appear over the video player, please tap on 'Complete Profile':
Complete any missing fields in your profile. For example, Postcode, Gender or Date of Birth:
Then tap on 'Update Profile'. You should then see the message 'Your Nine account has been updated':
To continue watching 9Now, close your profile by tapping the ‘X” in the top right corner.
If you have any issues please contact us.